ITIC Americas 2025 AgendaITIC Americas 2025 AgendaWhat does the future hold for the travel and health insurance industry?
We think you have the answers! Join the discussion at ITIC Americas, with inspiring speakers, interactive sessions and networking opportunities packed into a three-day conference intended to spark discussions that move things forward.
ITIC Americas 2025 AgendaWhat does the future hold for the travel and health insurance industry?
We think you have the answers! Join the discussion at ITIC Americas, with inspiring speakers, interactive sessions and networking opportunities packed into a three-day conference intended to spark discussions that move things forward.
1
Mar
Saturday 1 March 2025
11:00 – 14:30
Carnival Horizon ship and medical centre tour
Join Carnival Cruise Line for a hosted tour of the Carnival Horizon at Port Miami. Learn about the many amenities available for guests and crew as you visit multiple locations on board. A detailed walkthrough of the medical centre and discussion with the medical team will be included as part of the tour, which will provide valuable insights for anyone coordinating medical assistance cases and evacuations.
Spaces on this tour are limited. If you have secured a spot, you will be contacted by Monday 20 January 2025.
Spaces on this tour are limited. If you have secured a spot, you will be contacted by Monday 20 January 2025.
14:30 – 18:30
The ITIC Everglades tour
Join ITIC on an airboat ride through the Everglades. Ride first class through subtropical wetlands and experience up-close encounters with alligators, exotic birds, turtles, and otters, all cage-free! This is an extraordinary sightseeing tour that goes deep into the backcountry of the beautiful Florida Everglades.
2
Mar
Sunday 2 March 2025
10:00 – 14:00
Jackson Memorial Hospital and UHealth International Hospital Tour
Jackson Health System International and UHealth International welcome delegates of the ITIC AMERICAS to Greater Miami and the Beaches.
Jackson Memorial Hospital will include Ryder Trauma Center/Miami Burn Center/Critical Care Tower/Children’s Hospital and Rehabilitation Center. UHealth International at University of Miami Miller School of Medicina will include Sylvester Comprehensive Cancer Center (SCCC) and Bascom Palmer Eye Institute.
Jackson Memorial Hospital will include Ryder Trauma Center/Miami Burn Center/Critical Care Tower/Children’s Hospital and Rehabilitation Center. UHealth International at University of Miami Miller School of Medicina will include Sylvester Comprehensive Cancer Center (SCCC) and Bascom Palmer Eye Institute.
15:00 – 17:00 Great Room Foyer
Early Conference Registration – sponsored Nicklaus Children's Hospital
Grab your badge and start networking early! Early registration is the perfect time to ease your way into ITIC Americas and start growing your network from the get-go.
18:00 – 21:00 The Upside Rooftop, Moxy Miami South Beach
ITIC Americas Welcome Party – sponsored by Redbridge Assist and Global Health Reach
ITIC Americas 2025 is kicking off at The Upside Rooftop, Moxy Miami South Beach. This fantastic venue offers panoramic views of the world-famous Miami South Beach skyline from one side, and the incredible sunset that floods downtown Miami from the other. All this can be enjoyed with live music and classic Miami cuisine, while catching up and connecting with friends old and new, getting your ITIC Americas off to a fantastic start!
3
Mar
Monday 3 March 2025
08:00 – 08:45 Great Room Foyer
ITIC Americas Running Club – sponsored by European Air Ambulance
Ease your way into the day with a light run along the iconic Miami South Beach! The ITIC Americas Running Club is suitable for all abilities🏃♂️
08:30 – 09:30 Great Room Foyer
Registration and welcome coffee – sponsored by Nicklaus Children's Hospital
Start your first full day at ITIC Americas with coffee and refreshments, collect your badge, and mingle with attendees and exhibitors before the sessions begin.
09:30 – 10:15 Great Room East
Opening Address – Servant Leadership
Leading with dedication, humility and understanding of the needs of your team will change the way your employees are performing. This keynote session from a retired United States Army Officer will help leaders in all aspects of travel and health insurance service delivery improve teamworking skills and aid in understanding the transformational power of servant leadership.
Session moderated by Ian Cameron, ITIC Chairman.
Session moderated by Ian Cameron, ITIC Chairman.
Speaker
10:15 – 11:15 Great Room East
Healthcare options in Florida for international patients – insured and elective
Identifying medical centres of excellence, overcoming patient direction challenges, ensuring fair costs, and working with local providers effectively. Our experts will share their knowledge and experience with attendees, showcasing solutions to common problems seen by international insurance and assistance companies with patients in Floridian medical facilities.
Session moderated by Ian Cameron, ITIC Chairman.
Session moderated by Ian Cameron, ITIC Chairman.
Speakers
11:15 – 11:45 Great Room Foyer
Networking coffee break
Take a moment to have a drink and connect with fellow attendees and exhibitors.
11:45 – 12:45 Great Room East
Making the most of embedded insurance opportunities
We will identify the keys to successful partnerships between insurers, tech providers, and travel firms. Making travel insurance part of a seamless booking process is essential if the sector is going to continue its growth trajectory; but how can companies make the most of the market opportunities on offer?
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Speaker
12:45 – 14:15 Breezeway
Networking Lunch
Enjoy lunch in the Miami sunshine, while connecting with friends old and new!
14:15 – 15:15 Great Room East
Fraud in healthcare and travel insurance – scale and solutions in North and Latin America
Travel insurance fraud prevention and detection continues to be a challenge from which the industry must not shy away. Experts will share their insights into how insurers can fight fraud using the latest technology, as well as considering who to partner with in terms of advisers and agencies.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Speakers
15:15 – 16:15 Great Room Foyer
ITIC Happy Hour – sponsored by WTA by HAS and Elite Global Doctors
Now the sessions have finished, come and meet our incredible exhibitors! Sip on a cocktail in the Miami sunshine while getting to know them better.
16:00 – 18:00
Nicklaus Children's Hospital Tour
Nicklaus Children’s Hospital invites you on a private tour to view their facilities.
Conveniently located in Miami at the gateway to Latin America and the Caribbean, Nicklaus Children’s Hospital is internationally recognized for outstanding pediatric medical care, research and innovation. Part of Nicklaus Children’s Health System, Nicklaus Children’s is South Florida’s only licensed specialty hospital exclusively for children, with more than 850 attending physicians and over 500 pediatric subspecialists. The 307-bed hospital is renowned for excellence in all aspects of pediatric medicine, with many subspecialty programs routinely ranked among the best in the nation.
Conveniently located in Miami at the gateway to Latin America and the Caribbean, Nicklaus Children’s Hospital is internationally recognized for outstanding pediatric medical care, research and innovation. Part of Nicklaus Children’s Health System, Nicklaus Children’s is South Florida’s only licensed specialty hospital exclusively for children, with more than 850 attending physicians and over 500 pediatric subspecialists. The 307-bed hospital is renowned for excellence in all aspects of pediatric medicine, with many subspecialty programs routinely ranked among the best in the nation.
4
Mar
Tuesday 4 March 2025
07:30 – 08:15 Great Room Foyer
ITIC Americas Running Club sponsored – by European Air Ambulance
Ease your way into the day with a light run along the iconic Miami South Beach! The ITIC Americas Running Club is suitable for all abilities🏃♂️
08:15 – 08:45 Great Room Foyer
Morning Beach Yoga
Join Jenny Suno Wu from SkyCare Global for morning yoga on the tranquil Miami Beach. Take this time to reset for your final day at ITIC Americas, making it your best day yet.
08:00 – 09:00 Great Room Foyer
Registration and networking coffee – sponsored by Nicklaus Children's Hospital
Grab a coffee and visit the exhibitors before the sessions begin.
09:00 – 09:30 Great Room East
Recruitment in healthcare and insurance
Whether it is managing the recruitment process successfully, attracting the right people by being an employer of choice, or ensuring long-term employments are successful, the challenges of successful recruitment in insurance and healthcare continue to dominate conversations. Solutions and suggestions will be on offer in this unique session at ITIC Americas.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Speaker
Vice President of Strategic Alliances and Business Development, North America
Thomas International Inc.
09:30 – 10:30 Great Room East
Cost containment in the US versus in Latin America
How are the latest tech solutions changing the design and delivery of travel and health insurance products? Global Excel share their opinions on what the travel insurance sector can do to combat the ongoing issue of rising medical costs, from North to South America, considering local challenges and solutions.
Session moderated by Ian Cameron, ITIC Chairman.
Session moderated by Ian Cameron, ITIC Chairman.
Speakers
Senior Contract Manager (International Markets) Market & Network Services
Cleveland Clinic
10:30 – 11:00 Great Room Foyer
Networking coffee break
Get refreshed and take a moment to chat with fellow attendees and exhibitors.
11:00 – 11:30 Great Room East
Geopolitical pressures affecting international travellers, workers and students
Business and leisure travellers are exposed to risks in a world where geopolitical events move fast, meaning that insurance companies, travel security firms and medical assistance providers have to be informed and prepared to move at a moment’s notice. Our speaker will share insights and information about where in the world is particularly at risk of instability in the coming year.
Session moderated by Ian Cameron, ITIC Chairman.
Session moderated by Ian Cameron, ITIC Chairman.
Speaker
11:30 – 12:00 Great Room East
Closing the gender gap in healthcare and insurance
Whether it’s insurance, healthcare or technology, there is little doubt that the gender gap is ongoing in the industry – an expert will share the latest challenges and solutions for women seeking leadership positions in business.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Speaker
12:00 – 13:30 Breezeway
Networking lunch
Enjoy lunch in the Miami sunshine, while connecting with friends old and new!
13:30 – 14:30 Great Room East
Canadian Snowbirds – insurance sales and medical assistance requirements
What are the pain points for Snowbirds buying travel cover, and can the industry remedy these problems to enhance the customer experience? Experts address these issues, as well as considering how medical claims costs can be managed effectively, taking into account the challenges of appropriate patient direction, evacuation and repatriation into an overburdened health system.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Session moderated by Marc Banting, Chief Operating Officer, Voyageur Group.
Speakers
14:30 – 15:00 Great Room Foyer
Networking coffee break
Get refreshed and take a moment to chat with fellow attendees and exhibitors.
15:00 – 15:45 Great Room East
Medical transport options across the Americas
Ground versus air transfer across the Americas – balancing costs and getting it right for the patient. Experts will share their solutions to some of the most common problems assistance companies are facing, looking at the rising costs of air ambulance transports, the feasibility of ground transfers, and managing customer expectations.
Session moderated by Ian Cameron, ITIC Chairman.
Session moderated by Ian Cameron, ITIC Chairman.
Speakers
19:00 – 23:00 Nikki Beach
ITIC Americas Farewell Party
End your ITIC Americas 2025 journey in style with live music, and show-stopping entertainment at the exclusive Nikki Beach. This event is the ideal setting for any final networking opportunities with fellow travel and health insurance professionals. We’ll see you there!